PRIVACY POLICY

Please read this policy carefully as it sets out the terms upon which this website is made available for your use and how we use your personal information and data. If you have any questions about this policy or do not agree with it, please contact us by email to info@guestkey.com or in writing to Guestkey Ltd, Unit B1 Regent Park, Summerleys Road, Princes Risborough, Bucks, HP27 9LE, before using this website.

Contents

• Conditions of use

• Intellectual Property

• Downloading Content

• Image Capture

• What information do we collect?

• What do we do with the information we collect?

• Your rights

• Right to withdraw consent

• How long do we keep your information?

• Security

• Other websites

• Cookies

• Phishing

Conditions of Use

We are committed to ensuring that the information contained on this website is accurate and up-to-date. However the information contained on our website is for guidance only and we make no representation or warranty as to its accuracy or completeness.

None of the information contained on this website is intended to form any part of a contract between you and Guestkey Ltd.

Information contained on this website is subject to change without notice so you may wish to check it each time you submit personal information to Guestkey Ltd.

We shall not be liable for any loss whatsoever, including direct, indirect, incidental, consequential or cumulative losses or damages arising out of the use or inability to use these pages, any errors, misrepresentations or omissions on the material contained on them.

You agree that the material downloaded or otherwise accessed through the use of our web pages is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data.

Intellectual Property

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on this website site shall remain vested in Guestkey Ltd.

Unless clearly indicated to the contrary you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public or otherwise use the content of this website in any way.

The names, images and logos identifying Guestkey Ltd and its products and services are subject to copyright, design rights and trademarks of Guestkey Ltd. In the case of some logos and custom products shown on the website for marketing purposes there may also be copyright with Guestkey Ltd customers. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of Guestkey Ltd.

Downloading Content

You may download or print out individual selections of this website only if explicitly used for your own personal information. This website may not be publicly reproduced either in part or whole. Permanent copying or storage of whole or part of this website or the information contained in it or the reproduction or incorporation of any part of it in any other work or publication is expressly prohibited.

Image Capture

Images may be captured during events organised and hosted by Guestkey Ltd using film photography, digital photography, video or other medium and may be used on this website, in brochures or other publicity material (such as internal and external newsletters) and may be provided to the media for publication in local or national news publications.

Guestkey Ltd acknowledges its responsibilities in capturing images by photography or other means under the provisions of the following legislation:

The Protection of Children Act 1978 - We recognise that it is a criminal offence to take, permit to be taken, distribute, have in one’s possession or publish indecent photographs (including films and other imagery) of children.

The Human Rights Act 1998 - We recognise an individual’s rights to privacy as protected by this Act.

The Data Protection Act 2018 - We undertake to inform all those whose images may be recorded (or their parents/guardians if under 18 years of age) of the purposes for which the images may be used by us. Guestkey Ltd informs all persons taking part in Guestkey Ltd activities that they may be photographed, filmed, videoed or otherwise captured in image form and where reasonable and practical to do so, seeks written consent to image capture. Unless express objections are received, individuals attending a Guestkey event are deemed to have given their consent by attending or remaining at the event.

What information do we collect?

In general, you can visit the Guestkey Ltd website anonymously without giving us any information. If you visit our website anonymously, please bear in mind that we may still:

• record the areas of the website which you visit; and

• collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc.).

We may do this by using Cookies, however this information does not allow us to identify you.

Additional services may be made available to you if you choose to register with or to contact Guestkey Ltd through the website. In this case, you will make us aware of your identity and your activities on our website and information about your computer may be linked on our systems to you.

The types of information we may request on your contacting or registration with Guestkey Ltd include:

• contact information - your name, address, postcode and other contact information including email address and telephone/mobile number;

• general information about you - your personal or professional interests, experiences with our services and your contact preferences;

We may also retain copies of any correspondence you send to us and we will keep details of your contact and registration history with us.

What do we do with the information we collect?

The information we collect is used for a variety of purposes.

The information you provide to us is used to provide you with services (whether available via the website or offline). We also use the information for:

• internal record keeping

• improving service delivery

• answering your queries

Your Rights

You have various rights with respect to the use by Guestkey Ltd of your personal data:

Access: You have the right to request a copy of the personal data that we hold about you. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. You are entitled to see the personal data held about you. If you wish to do this, please contact us using the contact details provided.

Accuracy: We aim to keep your personal data accurate, current, and complete. We encourage you to contact us using our contact form to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Objecting: In certain circumstances, you also have the right to object to processing of your personal data and to ask us to block, erase and restrict your personal data. If you would like us to stop using your personal data, please contact us using our contact form.

Porting: You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.

Erasure: You have the right to ask/require us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.

Complaints: If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority.

You may, at any time, exercise any of the above rights, by contacting info@guestkey.com together with proof of your identity, i.e. a copy of your ID card, or passport, or any other valid identifying document.

Right to withdraw consent

If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.

How long we keep your information?

We will only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Upon expiry of any applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations unless we are required to retain details about you after your relationship with us has ended, for example for legal and regulatory purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Other websites

This website may contain links to other websites which are outside of our control. Once you have left our website, we are not responsible for the protection and privacy of any information which you provide. You should exercise caution and read the privacy statement applicable to the website in question before use.

Cookies

Cookies are files that store information on your hard drive or browser, allowing us to identify that you have visited our website before. Cookies make it easier for you to maintain your preferences on our website, and by seeing how you use our website, we can tailor them to your preferences and measure their usability.

Phishing

"Phishing" is the name given to attempts to steal personal details and financial account details from a website user. “Phishers” use fake or “spoof” emails to lead users to imitation websites where the user is tricked into entering their personal details, such as credit card numbers, user names and passwords. Guestkey Ltd WILL NEVER SEND EMAILS ASKING YOU FOR SUCH DETAILS AND OUR STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.

If you do receive such an email or are asked for your password by anyone claiming to represent Guestkey Ltd, please forward the email or report the incident by email to info@guestkey.com or in writing to Guestkey Ltd, Unit B1 Regent Park, Summerleys Road, Princes Risborough, Buckinghamshire HP27 9LE.